Check-in/Checkout

All guests shall check-in after 3pm and checkout by 10am to ensure that we have adequate time to prepare the rooms for guests. Early check-in may be available.

Meals

For those guests that have purchased it, breakfast shall be served between 7:30am and 9:00am in the restaurant area on the first floor.

Smoking

Please be aware that our hotel rooms are strictly non smoking. However, smoking is allowed only in front of the hotel entrance.

Onsen Procedure

All guests should shower thoroughly using the facilities provided prior to entering the onsen bath. No bathing suits are to be worn in the onsen, as this is a traditional Japanese facility (however, concessions may be made for occasions when only foreigners are present in the hotel).

Footwear

Please be aware that outside footwear is not to be worn inside the main hotel area. Instead, guests shall use the slippers provided. In the rooms, guests are not to wear any footwear (except socks) to avoid damage to the tatami flooring.

Cancellation Policy

A non-refundable 30% deposit is required to reserve a booking. All reservations are subject to the hotel cancellation policy. Cancellations made within 90 days of arrival are subject to 100% cancellation fee. Cancellations made prior to 90 days of arrival shall forfeit only the booking deposit.